Shipping

1. Order Processing

Over-the-counter products are typically processed within 1–2 business days. Prescription treatments are shipped after a licensed provider has reviewed your information and the order has been prepared by a partner pharmacy, which may take additional time.

2. Shipping Methods and Timelines

Standard shipping within the contiguous United States typically arrives within 3–7 business days after an order ships. Delivery timelines are estimates and are not guaranteed. Exact methods and timelines will be confirmed before launch.

3. Shipping Costs

Shipping costs, and any thresholds for free shipping, are shown at checkout. Final shipping rates are pending confirmation before launch.

4. Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can also view order status by signing in to your account.

5. Prescription Shipments

Prescription treatments are fulfilled and shipped by a partner pharmacy. These shipments may follow different timelines and handling requirements than over-the-counter products, and may require delivery confirmation.

6. Address Accuracy

Please ensure your shipping address is complete and accurate. Hello You is not responsible for orders delayed or returned due to an incorrect or incomplete address.

7. Delays

Shipments may occasionally be delayed by carrier issues, weather, or other circumstances outside our control. We will help resolve delivery problems where we can.

8. Shipping Destinations

We currently ship within the United States where Hello You and its partners are authorized to operate. Serviceable destinations will be confirmed before launch.

9. Questions

For help with a shipment, visit our Contact page.