Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Hello You website, products, and services. By using our services, you agree to these Terms. If you do not agree, please do not use our services.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use our services. Services are available only where Hello You and its partners are authorized to operate.

3. Nature of Our Services

Hello You provides a platform that connects you with licensed providers for telehealth review and, where appropriate, prescription treatments fulfilled by partner pharmacies, as well as over-the-counter skincare products. The website and its content are for general informational purposes and are not a substitute for professional medical advice, diagnosis, or treatment.

4. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Provide accurate, current information and keep it updated.

5. Telehealth and Prescriptions

Any provider review, prescription, or treatment decision is made solely by the licensed provider based on the information you submit. A provider may determine that treatment is not appropriate. Use of telehealth services is also governed by the Telehealth Informed Consent.

6. Orders, Payment, and Fulfillment

Prices and product availability may change. By placing an order you authorize the applicable charges. Checkout and payment may be processed by third-party providers subject to their own terms.

7. Shipping and Returns

Shipping timelines, returns, and refunds are described in our Shipping and Refund and Returns policies, which are incorporated into these Terms by reference.

8. Intellectual Property

The website, including text, graphics, logos, and design, is owned by Hello You or its licensors and is protected by intellectual property laws. You may not copy, reproduce, or distribute it without permission.

9. Prohibited Use

You agree not to:

• Use the services for any unlawful or fraudulent purpose.
• Submit false, misleading, or another person's information.
• Interfere with, disrupt, or attempt to gain unauthorized access to the services.

10. Disclaimers

The services are provided "as is" and "as available" without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the services will be uninterrupted, error-free, or that results will meet your expectations.

11. Limitation of Liability

To the fullest extent permitted by law, Hello You and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the services.

12. Governing Law

These Terms are governed by the laws of [governing jurisdiction], without regard to conflict-of-law principles. This placeholder must be completed before launch.

13. Changes to These Terms

We may update these Terms from time to time. Continued use of the services after changes take effect constitutes acceptance of the updated Terms.

14. Contact Us

Questions about these Terms can be directed to [contact email] or [company legal entity and mailing address]. These placeholders must be completed before launch.